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Frequently Asked Questions

Why did you create a website in this format?

I am so delighted to have found this hosting company who are especially skilled in marketing art, offering a range of sizes and formats for artwork, and also keeping tabs on my SEO so that my efforts in making my work are maximized by more exposure to a wider audience. You can now buy not only my original pieces but a variety of sizes in archival reproduction. 

What is your shipping Policy?

Should you decide to order an archival reproduction, our print partner will produce it and ship it from their printing studio. They are guaranteed to be efficient, color correct, and archival, no matter the format you choose. Also, you'll discover that you can have the piece matted and/or framed at the same time. DON"T FORGET to check the 'room view' button to see your piece in scale to a room of your choosing. Another reason I am happy to have this technical support. 

What is your Policy on Returns/Exchanges/Refunds? 

If you are dissatisfied with your purchase, returns are accepted within 14 days. Please contact Ouida prior to returning a piece and be sure that the item is packed in its original packaging, tracked, and insured. You will be responsible for the cost of shipping, tracking, and insurance for your return. Refunds will be given once the item arrives safely, in its original condition, to Ouida's studio or to the print partner's address depending on whether you purchase an original piece or an archival reproduction. 

How can I keep up with your new work?

I'd love to include you on my mailing list so if you aren't already receiving my blog posts, or special offers, please submit your email info in the Contact tab on this site. I continue to blog as rough sketch  right here on the site, either weekly or bi-monthly and would love to share these with you. 

Yes, shipping of any original artwork comes from my studio and is FREE!

you'll notice that several artpieces give you an option of a print or original. If you fall in love with an original, I will ship it to you free of charge from my studio. You deserve it!!

Inquiries about workshops, and guest-artist visits are most welcome. I travel in the summer to various print studios to teach my special skills. Send me an email and we'll go from there. 

ouidatouchon@gmail.com

Here's part 1 of my video on the chine colle with woodcut process: 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Return policy: If you are dissatisfied with your purchase, returns are accepted within 14 days. Please contact Ouida prior to returning a piece and be sure that the item is packed in its original packaging, tracked, and insured. You will be responsible for the cost of shipping, tracking, and insurance for your return. Refunds will be given once the item arrives safely, in its original condition, to Ouida's studio address. Terms of Service: Claims for defects, damages and/or shortages must be made by the client in writing within a period of ten (10) days after delivery of all or any part of the order through email. Ownership of all copyrights and the right to reproduce this artwork shall be retained by Ouida Touchon and are not offered to the owner of the original art piece.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

My artwork is created with a commitment to lasting quality and color fastness. I do a good bit of research on my inks, papers, glues and watercolors to assure the best in archival printing and matting with no compromises on the acid free content of all materials used. As with all artwork, never hang in direct sunlight.

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